About these terms
1.1 Who we are
Strictly Outdoors Ltd is a New Zealand business based in the Bay of Plenty. In these terms, Strictly Outdoors, we, us and our mean Strictly Outdoors Ltd. You means the website user, customer or organisation placing an order. Our current business and contact address is available through our Contact Us page and on applicable order documents.
1.2 When these terms apply
These terms apply when you access or use our website, open or use an account, request a quote, purchase products or services directly from Strictly Outdoors, or otherwise transact with us. Website-use clauses apply even if you do not place an order.
1.3 Your agreement
By using the website or submitting an order, you confirm that you have read and agree to these terms and the policies incorporated into them. If you place an order for an organisation, you confirm that you have authority to act for it.
1.4 New Zealand consumer law
These terms are subject to the Consumer Guarantees Act 1993, Fair Trading Act 1986, Contract and Commercial Law Act 2017 and other applicable New Zealand law. If a term is inconsistent with a right that cannot lawfully be excluded, the legal right prevails and the remainder of these terms continues to apply.
Website access and customer accounts
2.1 Eligibility and authority
You must be legally capable of entering the relevant transaction. If a product is subject to an age, identity, licence, location or other legal restriction, you must meet that requirement and provide reasonable verification if requested. We may refuse or cancel a restricted transaction where supply would be unlawful, and will refund any amount that must be returned.
2.2 Accurate information
Information you give us must be current, complete and accurate, including your name, contact number, email, billing and delivery details, vehicle details and any information used to assess compatibility. Tell us promptly if relevant information changes before fulfilment.
2.3 Account security
You are responsible for taking reasonable steps to protect your login details and for activity carried out through your account by a person you authorise. Contact us promptly if you suspect unauthorised access. We may require identity or authority checks before changing account or order information.
2.4 Acceptable use
Do not misuse the website, attempt unauthorised access, introduce malicious code, interfere with security or operation, scrape or copy substantial content without permission, impersonate another person, submit false information, or use the website for an unlawful or fraudulent purpose.
2.5 Availability and maintenance
We aim to keep the website available and accurate, but it may occasionally be unavailable for maintenance, updates, technical faults or events outside reasonable control. Website access is not guaranteed to be uninterrupted. This does not affect an accepted order or a legal right concerning products or services already supplied.
Product information, compatibility and safety
3.1 Product descriptions
We take reasonable care to describe products accurately. Product information may include material supplied by a manufacturer or supplier. Minor changes may occur between production runs, but a supplied product must still match its description and meet all guarantees that apply under New Zealand law.
3.2 Images, colours and measurements
Images are illustrative and screens may display colours differently. Measurements and weights may be approximate where clearly indicated. Please rely on stated specifications and contact us before ordering if a dimension, finish, load rating or other feature is critical to your intended use.
3.3 Vehicle fitment and advice
Compatibility advice is based on the vehicle, product and intended-use information available at the time. You are responsible for giving accurate model, year, variant, tray, tub, roof, accessory and modification details. We remain responsible for advice we provide and for legal guarantees that apply, but are not responsible for an incompatibility caused solely by incomplete or incorrect information supplied to us.
3.4 Installation and safe use
Follow all product instructions, warnings, load limits, maintenance requirements and applicable road, firearms, electrical, gas, workplace and safety laws. Use a suitably qualified installer where the product or law requires one. General website content is not a substitute for product-specific instructions or professional advice. Nothing in this clause excuses an unsafe, faulty or misdescribed product or service supplied by us.
3.5 Safety notices and recalls
We may contact customers about safety information, product corrections or recalls. Follow any reasonable stop-use or return instruction promptly. We may suspend sale or fulfilment of a product where reasonably necessary for safety or legal compliance and will provide the remedy required by law.
Prices, GST and promotions
4.1 Currency and GST
Unless clearly stated otherwise, website retail prices are in New Zealand dollars and include GST. Wholesale, trade or written quotation prices may be shown exclusive of GST where that is clearly stated. The final checkout or quote will identify the amount payable.
4.2 Freight and disclosed charges
Delivery, rural, remote, oversized-product, installation, payment-method or other optional charges are additional only where clearly disclosed before you commit to pay. If an online freight rate does not suit the actual consignment, we will contact you and obtain agreement before applying an additional charge.
4.3 Genuine pricing or listing errors
If a genuine and material pricing, stock, specification or listing error is identified before we accept an order, we may correct it and ask whether you wish to proceed, or decline the order and provide a full refund. After acceptance, we will not simply charge more. If an obvious error is discovered, we will contact you promptly and seek a fair solution in accordance with New Zealand law.
4.4 Promotions and discount codes
A promotion or discount code is subject to any clearly stated eligibility, dates, stock limits and exclusions. Unless stated otherwise, codes cannot be combined, redeemed for cash or applied retrospectively. We may correct misuse or a genuine technical error, but will not use promotion conditions to mislead customers or remove a legal right.
4.5 Gift cards and store credit
If we offer a gift card, its expiry date will meet the minimum period required by the Fair Trading Act unless a lawful exception applies. A gift card or store credit is not redeemable for cash except where required by law. A refund legally due in money will not be replaced with store credit unless you freely agree.
Orders and contract formation
5.1 Submitting an order
Submitting an order is an offer to purchase the products or services shown at the stated price, subject to these terms. Please review the order carefully before submission. An automated order number, payment receipt or acknowledgement confirms that we received the order; it does not by itself mean that we have accepted it.
5.2 When we accept an order
A contract is formed when we dispatch the order, notify you that it is ready for pickup, or otherwise expressly confirm acceptance. We may expressly accept a pre-order, special order, quote or supplier-direct order before dispatch. Each separately dispatched item may form part of the same contract.
5.3 Stock and supply
Stock displays and lead times are estimates and may depend on supplier information. If an item becomes unavailable before acceptance, we may offer a suitable alternative, back-order or revised timeframe. You do not have to accept an alternative or material delay. If we decline or cannot accept the affected order, we will provide a full refund for it without a cancellation or administration charge.
5.4 Verification and refusal
Before acceptance, we may make reasonable checks relating to payment, identity, authority, address, stock, export or supply restrictions, suspected fraud, obvious error, quantity limits or safety. We may decline an order on a genuine and lawful basis. We will explain where reasonably appropriate and refund any payment that must be returned.
5.5 Order changes and customer cancellations
Contact us immediately if you want to change or cancel an order. A request does not automatically stop fulfilment. If we agree to a change-of-mind cancellation before dispatch, the 10% cancellation and restocking charge in our Refund Policy and Shipping & Returns Policy applies only up to our reasonable, non-recoverable costs and loss. It does not apply where we cancel because we cannot supply, where cancellation results from our breach, or where law requires a full refund or another remedy.
5.6 Pre-orders, back-orders and special orders
Any known deposit, lead time, availability risk or special-order condition will be disclosed before acceptance where reasonably possible. Supplier and freight delays can occur. If a delay becomes substantial, we will discuss practical options and honour any cancellation or refund right that applies by law or under the agreed order terms.
Payment
6.1 Payment obligation
You must pay the amount shown at checkout, on the invoice or in an accepted quote using an approved payment method. Payment may be required in full before dispatch, pickup or installation unless we agree to written credit terms.
6.2 Payment and finance providers
Card, bank, buy-now-pay-later and finance transactions may be processed by third-party providers under their own terms. Their approval, account, repayment and processing rules also apply. Strictly Outdoors remains responsible for its obligations as seller and for submitting an approved refund through the relevant provider.
6.3 Authority to pay
By providing or selecting a payment method, you confirm that you are authorised to use it and authorise the transaction. Do not submit false payment details or improperly reverse a valid charge. Nothing in this clause prevents you from raising a genuine dispute or exercising a chargeback or other legal right.
6.4 Fraud and security checks
We or a payment provider may delay acceptance or dispatch while a reasonable fraud or security check is completed. We may request verification or use a safer payment or collection method. If an order is declined, any amount taken will be released or refunded promptly, subject to the payment provider's processing time.
6.5 Ownership of products
Ownership in a product passes to you once we have received full cleared payment for it, unless a written credit or commercial agreement says otherwise. Responsibility for loss or damage during delivery is addressed separately in section 7 and does not pass merely because payment has been made.
Delivery, pickup and risk
7.1 Shipping policy
Delivery and pickup are governed by our Shipping & Returns Policy together with the freight information shown at checkout or in an agreed quote. That policy forms part of these terms.
7.2 Estimates and responsibility
Dispatch and delivery timeframes are estimates unless expressly agreed otherwise. Where we arrange delivery, we are responsible for the order reaching you in acceptable condition and within the agreed time, or within a reasonable time if none was agreed, as required by New Zealand law.
7.3 Delivery information
Provide a complete address, contact number and access information. If incorrect or incomplete information supplied by you causes a redirection, return or redelivery, we may ask you to pay the carrier's actual, reasonable additional cost. We will not impose a charge caused by our error or where law requires us to meet it.
7.4 Risk and receipt
For delivery arranged by us, risk of accidental loss or damage remains with Strictly Outdoors until the product is delivered to the agreed address or an authorised recipient, subject to applicable law. For pickup, risk passes when the product is handed to you or your authorised collector. Inspecting promptly helps resolve transit issues but does not remove legal rights.
7.5 Pickups
Pickups are by appointment only. Wait until we confirm the order is ready, then contact us on the day to arrange a suitable time. We do not operate a walk-in showroom. You may be asked for the order reference and reasonable proof of identity or collection authority.
7.6 Failed delivery or collection
Refusing delivery, not being available, or failing to collect does not automatically cancel an accepted order. We will contact you where practical. Actual, reasonable storage, redelivery or return costs caused by the failure may be payable if disclosed and lawful. Any legal cancellation or refund right continues to apply.
Returns, refunds and warranties
8.1 Related policies
Our Shipping & Returns Policy and Refund Policy explain change-of-mind requests, cancellations, product claims, return instructions, freight responsibility, packaging, inspections, refund calculation and payment processing. They form part of these terms.
8.2 Change of mind
Please choose carefully. We do not provide a refund, return, exchange or store credit simply because you change your mind, order the wrong product, your circumstances change, or you find a cheaper option elsewhere. We may agree to a discretionary exception in writing. This rule does not apply where New Zealand law gives you a remedy.
8.3 Faulty, unsafe, damaged or misdescribed products
If a product fails a guarantee under the Consumer Guarantees Act, we will provide the remedy required by law. Depending on the issue, that may be repair, replacement, refund or compensation. A statutory remedy is not reduced by a cancellation, administration, card-processing or restocking fee.
8.4 Reporting a problem
Use our Warranty Claim Form for a fault or warranty issue and provide the order reference, description, photos or video and other information reasonably needed to assess it. Stop using a product if continued use may be unsafe or could cause further damage. Contact us before arranging a return or third-party repair unless the law entitles you to act without doing so.
8.5 Returns and freight
Return freight is assessed case by case. Accepted claims are generally handled using the reasonable standard-freight arrangements in our Shipping & Returns Policy, including its rural, remote, different-location and return-to-base provisions. Those provisions do not override any cost or collection obligation imposed on us by law.
8.6 Packaging and care
Take reasonable care of a product and package it safely for any approved return, using protection reasonably equivalent to the way it was shipped where practical. Original packaging is helpful but is not a condition of a valid Consumer Guarantees Act remedy.
Our order, cancellation, delivery, return and warranty terms do not exclude, restrict or modify a right or remedy that cannot lawfully be excluded, restricted or modified under New Zealand law.
Other sellers, suppliers and external services
9.1 When Strictly Outdoors is the seller
Where an order confirmation, invoice or receipt identifies Strictly Outdoors Ltd as the seller, we remain responsible for our obligations as seller even if a supplier, manufacturer, installer, stockist or courier assists with fulfilment or a remedy.
9.2 Independent stockists and installers
A stockist, dealer or installer may be an independent business. If you contract and pay that business directly, its own sale or service terms apply and it is generally the supplier responsible for that transaction. Any rights you have against Strictly Outdoors as manufacturer, importer or warrantor remain available to the extent provided by law or an express warranty.
9.3 External websites and platforms
Our website may link to independent websites, social platforms, finance providers or other services. Their content, availability and handling of your information are governed by their own terms and policies. A link does not mean we control or endorse everything on the external service. We remain responsible for our own representations and legal obligations.
Intellectual property and customer content
10.1 Our content
The website design, text, graphics, logos, photographs, videos, product information and other content are owned by or licensed to Strictly Outdoors unless stated otherwise. Trade marks and brand material remain the property of their respective owners.
10.2 Personal use
You may view, print or save reasonable parts of the website for personal shopping, record-keeping or other lawful internal use. You may not reproduce, alter, sell, republish, commercially exploit or systematically extract our content without permission or another lawful basis.
10.3 Reviews, images and submissions
Content you submit must be accurate to the best of your knowledge, relevant, lawful and not infringe another person's rights. You retain ownership of your content. If you submit content specifically for public display, you give us a non-exclusive, royalty-free permission to display and reasonably format it for that purpose. We will not use private warranty material for public marketing without permission or another lawful basis.
10.4 Moderation
We may decline or remove public content that is unlawful, abusive, misleading, unrelated, contains personal information that should not be public, infringes rights, or presents a security risk. We will not suppress genuine criticism merely because it is negative.
Privacy and communications
11.1 Personal information
Our Privacy Policy explains how Strictly Outdoors collects, uses, discloses, stores and protects personal information, including information used for orders, payments, delivery, accounts, marketing and warranty claims. It also explains access, correction and complaint rights.
11.2 Electronic communications
You agree that order confirmations, invoices, delivery updates, account notices, policy information and other transactional communications may be provided electronically. Marketing messages are sent only where permitted and will include an unsubscribe method where required. Unsubscribing from marketing does not stop necessary service or transaction messages.
11.3 Notices and contact details
A notice sent to the email address or contact details you supplied is treated as sent to the correct address, subject to applicable law. Keep those details current and check spam or filtered folders. Contact us promptly if an expected order communication does not arrive.
Responsibility and liability
12.1 Rights that cannot be limited
Nothing in these terms excludes or limits liability for fraud, misleading conduct, personal injury, unsafe products, breach of statutory guarantee, or any other matter to the extent liability cannot lawfully be excluded or limited. Consumer rights always prevail over an inconsistent limitation.
12.2 Loss caused by our breach
Where we breach the contract or an applicable legal duty, we are responsible for remedies and loss to the extent required by law. The nature and amount of any compensation depends on the circumstances, including whether the loss was reasonably foreseeable and whether reasonable steps could reduce it.
12.3 Matters caused by the customer
To the extent permitted by law, we are not responsible for loss caused solely by inaccurate information you supplied, misuse, use outside stated limits, unauthorised modification, failure to follow instructions, unlawful use, or installation or work performed by an independent person you selected. This does not apply where our product, advice or conduct also caused or contributed to the loss.
12.4 Events outside reasonable control
Neither party is responsible for delay or failure caused by an event genuinely outside its reasonable control to the extent performance is prevented, except for an obligation to pay an amount already due. The affected party must take reasonable steps to reduce the impact and resume performance. If the delay becomes substantial, we will discuss cancellation, refund or another remedy required by law.
12.5 No duplicate recovery
A person is not entitled to recover more than once for the same loss. This does not restrict the choice of remedy or full compensation available under the Consumer Guarantees Act or other applicable law.
Trade and wholesale customers
13.1 Business purchases
Tell us before purchase if products or services are being acquired in trade for business use. Wholesale approval, dealer pricing, credit, minimum quantities, resale, territory and support arrangements may be governed by a separate written agreement, quote or account terms.
13.2 Contracting out requires express written agreement
These website terms do not by themselves contract out of the Consumer Guarantees Act or sections 9, 12A, 13 or 14(1) of the Fair Trading Act. Any contracting out for an in-trade transaction applies only where the parties expressly agree in writing, all statutory requirements are met, and it is fair and reasonable for the parties to be bound.
13.3 Separate terms and priority
If a signed wholesale, dealer, credit or project agreement contains terms specific to an in-trade transaction, those terms take priority for that transaction to the extent lawful. These Terms of Service continue to apply to matters the separate agreement does not cover.
13.4 Authorised users
A business account holder is responsible for managing its authorised users and promptly removing access that is no longer approved. We may rely on instructions from an authorised user unless we know or reasonably should know that the instruction is unauthorised.
Changes, suspension and termination
14.1 Changes to these terms
We may update these terms when our website, services, business practices or legal obligations change. The current version will be posted with its effective date. A change applies prospectively and does not rewrite the agreed terms of an order already accepted unless the parties agree or law requires it.
14.2 Account or website restrictions
We may suspend or restrict website or account access where reasonably necessary to address security, fraud, unlawful conduct, material breach or harm to the website or another person. Where practical, we will give notice and an opportunity to resolve the issue. Restricting access does not remove either party's existing payment, order, refund, warranty or legal obligations.
14.3 Closing an account
You may ask us to close your account, subject to completing current orders and keeping records we are lawfully required or reasonably entitled to retain. Account closure does not cancel an accepted order or erase a valid claim, remedy, debt or other accrued right.
General terms and contact
15.1 Order documents and policy priority
These terms, the accepted order or quote, and the policies referred to here form the agreement. If documents conflict, mandatory law applies first; then a specifically agreed written order or quote; then the policy dealing most directly with the subject; then these general terms. Product-specific warranty terms may add rights but cannot remove statutory rights.
15.2 No waiver
If either party does not immediately enforce a term or right, that does not mean it has given up the term or right. A waiver applies only to the particular matter for which it is clearly given.
15.3 Severability
If a term is unlawful or unenforceable, it is read down to the minimum extent needed or removed if it cannot be read down. The remaining terms continue to apply.
15.4 Governing law
These terms and contracts with Strictly Outdoors are governed by New Zealand law. New Zealand courts and tribunals have non-exclusive jurisdiction. This clause does not prevent a consumer from using any forum or protection available under mandatory law.
15.5 Questions and disputes
Contact us first if you have a question or concern so we can try to resolve it promptly and fairly. Nothing in these terms prevents either party from using the Disputes Tribunal, a court, a regulator, a payment-provider process or another lawful dispute-resolution option.
15.6 Contact us
Contact Strictly Outdoors Ltd through the Contact Us page on our website. Use the Warranty Claim Form for product faults and warranty matters. Our current business and contact address is available on the Contact Us page and on applicable order documents.
15.7 Related policies
These terms should be read with our Shipping & Returns Policy, Refund Policy, Privacy Policy and any product-specific warranty, installation, safety or promotion information supplied at the time of sale.