Which shipping company do you use?
Strictly Outdoors Ltd uses PBT Couriers as our courier.
Where is my order?
Usually, products are delivered within 5 working days, however in the current climate please allow up to 10 working days. If your items haven't arrived by then, your best bet is to contact the shipping company. Otherwise you can contact us and we'll chase your order up on behalf. Please note that you will receive an email when we send your items out to the courier.
Do you ship outside New Zealand?
Our products are sold primarily within New Zealand but if you require shipment to another country, please contact us to discuss shipping options.
I put the wrong address, what do I do?
If you've made a mistake and need to update your address, please contact us as soon as possible via email or social media.
Please note that we cannot ship to rural (RD) addresses unless you choose that option in checkout.
Do you accept pick up?
Our warehouses are located in the Bay of Plenty and in most cases we do accept pick up. Just select that option during check out, and if for any reason we cannot fulfill your pick up request we will let you know as soon as!
How can I track my parcel?
We would have sent you an email with your tracking number. You can get to the PBT website here and place it in the tracking bar to find where your parcel is.
If you have any issues feel free to contact us.