Frequently Asked Questions

Please get in touch with us via email or phone - you can do this directly on our contact us page here: 
You can track your order directly through PBT Couriers website here: 
Please get in touch with us via email or phone - you can do this directly on our contact us page  here: 
Please get in touch with us via email or phone - you can do this directly on our contact us page  here: 
Typically, we say to allow 3-5 days maximum. This allows room for postage and handling issues with the courier (not that it happens!) If your order still hasn't arrived within this time, we suggest you get in touch with the courier themselves.
We offer both rural and non-rural domestic shipping here in New Zealand. Please choose the appropriate shipping option at the checkout. Please be aware we will be unable to send items to a rural address if you tick the option for "Non-Rural" shipping.